Questions, answered
What estates ask us most.
A few of the questions we hear from owners, managers and residents' associations. If yours isn't here, just get in touch.
Services & scope
What does SAEG FM actually manage?
We provide six core services in-house: security, cleaning and janitorial, landscaping and grounds, waste management, road and civil maintenance, and electrical and technical maintenance. Together they cover the full day-to-day operation of a residential estate. You deal with one team for all of it.
Can we choose only some of the services?
Our model is built around delivering everything as one package, because that's what makes the single-partner, single-standard approach work. That said, every proposal is tailored to your estate, so the best thing is to talk to us about your specific needs and we'll scope accordingly.
Do you use your own staff or subcontractors?
Our own. Every core service is delivered by SAEG FM teams under our own supervision. This keeps accountability clear, quality consistent and standards uniform across your whole estate, no finger-pointing between separate vendors.
What size of estate do you work with?
We're best suited to medium and large estates, typically 60 homes and above. We can serve smaller or larger communities too, get in touch and we'll let you know how we can help.
Getting started & onboarding
How do we get started with SAEG FM?
It begins with a consultation. We visit your estate, understand its needs and meet the people who run it. From there we prepare a tailored proposal, and once it's agreed we move into onboarding.
What happens during onboarding?
We mobilise our teams, set up our systems and processes, and take over operations with as little disruption to residents as possible. We coordinate closely with your committee or management throughout so the handover is smooth.
How long does it take to begin service?
It depends on the size and current state of the estate, but we work to move from agreement to active management as quickly and cleanly as we reasonably can. We'll give you a realistic timeline as part of your proposal.
Can you take over from an existing provider?
Yes. We're experienced in stepping in where other arrangements have fallen short, and we'll manage the transition carefully so nothing is dropped along the way.
Contracts & pricing
How much does it cost?
Every estate is different, size, layout, condition and the level of service required all affect the picture, so we price each proposal individually rather than publishing standard rates. Once we understand your estate, we'll give you clear, transparent pricing with no hidden costs.
How do I get a quote?
Request a proposal through the website or contact us directly. We'll arrange a consultation, assess your estate and then put together a tailored package and price for you to review.
Are your charges transparent?
Yes. Integrity is a core value, so we set out clearly what's included and what it costs. You'll always know what you're paying for, and we won't surprise you with charges you didn't agree to.
Do you handle contracts directly with residents' associations?
We do. We work with residents' and homeowners' associations, estate owners, developers and facility managers, whoever holds responsibility for the estate's management.
Support & communication
How do residents request services or report issues?
Residents can log and track requests through the SAEG FM mobile app, report an issue, follow its progress and get notified when it's resolved, all from their phone. It keeps everyone informed without the back-and-forth of phone calls.
How will our committee stay informed?
You'll have a single point of contact at SAEG FM and regular reporting on the work being carried out across your estate. We believe good management is also good communication, so you're never left guessing about what's happening.
Who do we contact if something goes wrong?
Your dedicated point of contact, by phone, email or WhatsApp during working hours, and security operations run 24/7. Because everything sits with one partner, there's never any confusion about who's responsible.